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Premergency Solutions Pricing
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Premergency Solutions Pricing
Last modified: Thursday, 03 September 2026, 9:47 AM
Premergency Solutions Pricing
ALEN is delivered as an annual subscription license, giving organizations full access to the core learning and compliance platform, permanent learner records, reporting tools, and the licensed capabilities outlined in each client agreement.
Every subscription includes ALEN Standard Support Services, with optional Managed Support Packages available for organizations that need deeper configuration, training, or workflow assistance.
ALEN Managed Support Packages
For organizations that require deeper administrative support, ALEN Managed Support Packages offer dedicated guidance, expanded configuration help, and more frequent operational assistance. Each level is designed to match the complexity and support needs of your team.
Standard
Designed to help client administrators use ALEN effectively and receive the onboarding and technical support needed for day‑to‑day platform use. (<500 employees)
Service Includes:
- Administrator orientation and standard onboarding
- Initial setup guidance and standard configuration assistance
- Routine troubleshooting and general support inquiries
- Platform updates
- Support for confirmed ALEN software and platform issues
- Business-hours support, Monday to Friday, 8:00 a.m.–5:00 p.m. ET
*Up to 2 hrs / month of standard support assistance
Support beyond the standard monthly allowance is available through ALEN Managed Support Packages.
Enhanced
Designed for organizations that require additional support time, more hands‑on administrator assistance, and ongoing guidance beyond ALEN Standard Support Services. Recommended for organizations with moderate administrative complexity and ongoing support requirements (<1000 employees).
Service Includes:
- Dedicated Support Manager
- Scheduled client check‑ins
- Administrator coaching and learner/group setup assistance
- Additional configuration support
- Reporting guidance
- Minor notification updates
- Priority handling of routine operational support requests
- Up to 4 hours per month of Managed Support Services
Support needs beyond the monthly allowance, or requests requiring deeper configuration, training, reporting, workflow development, or consulting, can be supported through ALEN Premium‑Flex Managed Support.
Premium Flex
Designed for organizations with greater administrative complexity, multiple departments or training groups, and more frequent support, configuration, reporting, and training needs. Recommended for organizations with complex training and compliance requirements or a need for more frequent hands‑on support (2000 employees).
Service Includes:
- Dedicated Support Manager
- Scheduled client check‑ins
- Administrator coaching and learner/group setup assistance
- Advanced configuration support
- Expanded reporting and workflow guidance
- Certificate and notification updates
- Support for multiple administrators
- Course, certificate, and compliance tracking setup
- Configuration planning and implementation support
- Integration coordination
- Priority escalation for business‑critical operational needs
- Up to 8 hours per month of Managed Support Services
*Flexible Capacity: Additional Managed Support hours may be added based on your organization’s needs and service requirements.
ALEN Custom Services
Professional services for work outside the scope of ALEN Standard Support Services and Managed Support Packages.
Services Include:
Custom Software Development
Custom integrations, SSO configuration, and API work
Data migration
Advanced reporting and custom dashboards
Custom certificates
Course development support
Additional Administrator training
Workflow design
Compliance mapping
Project-specific consulting
Custom services are scoped and priced based on client requirements, complexity, timelines, and deliverables.